Frequently Asked Questions
Everything you need to know about your Apolis experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, generally arriving within 10-15 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items. Simply visit our returns portal to generate a prepaid shipping label.
Where are Apolis products manufactured?
We pride ourselves on ethical manufacturing. Our signature market bags are handcrafted by female artisans in Bangladesh, while our apparel is produced in certified facilities that ensure fair wages and safe conditions.
How can I track my shipment?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Can I customize or personalize my market bag?
Yes, many of our market bags offer a personalization option where you can add custom text. Please allow an additional 2-3 business days for processing custom orders.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Shop Pay for accelerated checkout.